Question

You are the supervisor of an employee who just learned that she did not receive the promotion she had anticipated. You call her into your office and ask her to discuss her reaction. What type of listening are you engaged in?
a. Casual listening
b. Listening for information
c. Intensive listening
d. Empathetic listening

Answer 1

Answer:

The correct answer is letter "D": Empathetic listening.

Explanation:

Empathetic listening is used in cases when people must be heard more than in a situation when two parties want to come up to a solution. Empathetic listening goes beyond active listening because it requires the listening party to put in the other party's shoes. Most often, empathetic listening has the mission of deeply understanding others' points of view.