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igor_vitrenko [27]
4 years ago
13

When its sales were declining, Canadian Airline conducted a marketing survey to understand the expectations of the business trav

eler, its target market. It learned business travelers resent that they are bosses in their own offices but are totally controlled by the airlines when they travel. Canadian Airline instituted gate-side business centers, shower facilities and massage chairs as well as continuous "power to the seat" for those who want to work on their laptops. By listening to its business travelers and providing the services they want, Canadian Airline's sales started increasing. What service recovery strategy did Canadian Airline use?
a. Learn from recovery experience
b. Respond quickly
c. Encourage and track complaints
d. Procedural fairness
Business
1 answer:
V125BC [204]4 years ago
6 0

<u>Answer:</u>

<em>A. Learn from recovery experience </em>

<em></em>

<u>Explanation:</u>

In light of this, service recovery is the choice an organization takes in response to help failures, with the point of changing the frustration of the client to fulfillment and in response to the longterm holding of these customers.

If an organization can eliminate service failures, they can figure out how to viably manage these failures, keeping up and upgrading their clients' fulfillment. A few touch points are not controllable by the carrier organizations; however, the aircraft is responsible for conveying the issues or defers that can happen while in the air terminal.

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During December, Far West Services makes a $2,000 credit sale. The state sales tax rate is 6% and the local sales tax rate is 2.
pochemuha

Answer:

Debit Accounts receivable  $2170

Credit sales revenue  $2000

Credit State tax  $120

Credit Local tax  $50

Explanation:

When sales are made on credit, the entries required are debit Accounts receivable and credit Sales revenue.

Considering the taxes, the entries would then be grossed by the tax percentage and the grossed amount is debited to accounts receivable while the taxes are credited to the tax payable account.

State tax

= 6% * $2,000

= $120

Local tax

= 2.5% * $2,000

= $50

Total receivable

= $2000 + $120 + $50

= $2170

7 0
4 years ago
Read 2 more answers
The most reliable procedure for an auditor to use to test the existence of a client's inventory at an outside location would be
Inessa [10]

The most reliable procedure for an auditor to use to test the existence of a client's inventory at an outside location would be to: Observe physical counts of the inventory items.

<h3>Which of the following audit procedures is best to perform to determine that company legally owns inventories?</h3>

To best ascertain that a company has properly included merchandise that it owns in its ending inventory, the auditors should review and test the: Purchase cutoff procedures. Purchase cutoff procedures should be designed to test whether all inventory Owned by the company was recorded.

Observe merchandise and raw materials during the client's physical inventory taking.

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4 0
2 years ago
When projecting the balance sheet, what happens when the initial balance sheet yields estimated total assets greater than the su
Furkat [3]

Answer:

The correct answer is E

Explanation:

Assets is the one, which is any kind of resourced owned by the business and could be used in future for the benefit of the business. So, in this case, the balance sheet, states that the estimated total assets are more than the total equity and the liabilities, which represent that the company or the business is in good state that the liabilities of the company are paid off and the equity is also balanced, the company is still in good situations as have the total assets.

3 0
3 years ago
Boeing's new 787 Dreamliner:
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Answer:

The correct answer is letter "D": has increased efficiency from new engine technology.

Explanation:

American aircraft maker Boeing Commercial Airplanes introduced in 2009 the Boeing 787 under the name of "<em>Dreamliner</em>". The new plane has capacity for around 350 passengers. <em>The Boeing 787 advantage relies on the three engines that move the airplane developed by General Electric and Rolls-Royce. Those engines are fuel-efficient, reducing consumption and having an irrelevant impact on the environment.</em>

7 0
3 years ago
In responding positively to a claim, begin the message with a. information promoting other products. b. the good news that you a
otez555 [7]

Answer:

Correct option is (b)

Explanation:

In business communication, when replying to a claim made by the customer, the sender should begin with the good news that customer's request is complied with. This should be done to gain the customer's confidence.

The customer might be looking forward to this in the reply and he will be happy to read that, thereby retaining the customer.

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4 years ago
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