Question

The philosophy of zero defects is: the result of Deming's research. a. unrealistic. b. prohibitively costly. c. an ultimate goal; in practice, 1 to 2% defects is acceptable. d. consistent with the commitment to continuous improvement.

Answer 1

The correct answer is letter D

Crosby's approach is based on prevention. The idea that mistakes are inevitable is false. For Crosby, Quality is associated with the following concepts: "zero defects", "doing it right the first time", "the absolute four of quality", "the prevention process", "the quality vaccine" and the 6 C's .

Zero Defects is a management tool aimed at reducing defects through prevention. It is about motivating people to prevent mistakes by developing a constant and conscious desire to do their job right away. “Zero defects: a new dimension in quality assurance”.