Question

When an organization comes to the realization that there are quality problems in products that are already in service, ethical approaches include:
(I) divulging the information to the public at large.
(II) recalling, if possible, affected products.
(III) handling complaints on an individual rather than a systemic basis.
A) I and III
B) I and II
C) Neither I, II, nor III
D) II and III
E) I, II, and III

Answer 1

Answer:

E) I, II, and III

Explanation:

When an organization realizes that there are certain quality problems within the products who are already in services, the ethical approached would including informing the customers (people across the globe who might be interested) about the problem, recall the products which are defective and managing complaints on one to one basis prioritizing every single customer facing the issue.

Therefore, all three ethical approaches are applicable