High self esteem i believe it makes the most sense
1. Avoid being provoked into an emotional response.
2. Don’t abandon value-creating strategies.
3. Use time to your advantage.
<span>Identify the issues. Be clear and concise; don't try to solve too many problems at once.Listen
with empathy. Put yourself in the other person's shoes and try to
really understand how the problem is affecting him or her.Use “I” statements. <span>Clarify feelings.</span></span>