<span>In order to cut costs, most of the pay TV providers have incorporated large call centers where they hire poorly trained and low paid employees to answer customer calls. These employees lack incentive and generally don't care much about customers. One exception to the rule is DirecTV. They are known for the best customer service record in the industry. It uses outsourcing, but they have motivation, something lacking from other providers. Their reps get free satellite TV in their homes once they have been on the job for three months and are invited to special DirecTV events where they have chances to meet and greet celebrities and NFL stars. They are also given the ability to handle complaints themselves rather than just listening, noting and transferring calls.</span>
Answer:
The total amount of dividends paid over these three years: $8000
Explanation:
- Net income (loss) in three years
$7,100, ($1,600), and $3,600
=> the total net income is the first three years of operation is:
$7,100 - ($1,600) + $3,600
= $9,100
This money is not kept in the Retained Earnings because it is used for dividend payment. But Earnings balance at the end of year three is $1,100, so the total amount of dividends paid over these three years:
= Total net incomes - Retained Earnings
= $9,100 - $1,100,
= $8000
Hope it will find you well.
Answer:
concentrated demand
Explanation:
Business to business (B2B) salespeople have a very different job than regular salespeople, since every client matters and every client is VIP. B2B buyers know exactly what they want, and they will demand the best possible product at the least possible cost, specially if they are large corporations. The advantage of B2B sales is that one big sale can make a huge difference to your company and yourself. For example, companies that supply auto parts generally have only a few clients, since there are less than 10 car manufacturers in the US, but any sale involves millions of units.
Answer:
Since Allitron and Donovan engage in interstate commerce, they are regulated by the Sherman Antitrust Act. They incurred in collusion, which is illegal since they are restraining interstate commerce. Since they are competitors, they are prohibited from simply dividing sales territories, they should instead be competing for who serves them better.
Several punishments can result from this type of behavior:
- the companies can be fined with up to $1 million each
- their upper management can be sent to jail for up to 3 years
- the Department of Justice should take actions that limit this
Funds that can hold assets in unincorporated mutual fund structure is called a unit trust.
The profits that are earned will go straight to the individual unit owners and it won’t be reinvested back into the fund.
When a professional investor buys and sells shares in a share market on a person’s behalf, it is called a managed portfolio.
Equal units of ownership in a company’s capital are called shares. A share of profit is given to the holder of shares.
Debentures are debt instruments, which give the holder a right to get fixed interest income.
Fixed Property, also known as long term tangible assets are the assets that add value to an organization and help it in value addition. For example Land, Building and Machinery.
