1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
labwork [276]
3 years ago
10

Because customers have different needs and expectations, the key to distributive fairness in service recovery is

Business
1 answer:
denpristay [2]3 years ago
7 0

Answer:

Because customers have different needs and expectations the key distributive fairness in

resolve the problem quickly.

You might be interested in
An airport needs a modern material handling system for facilitating access to and from a busy maintenance hangar. A​ second-hand
Arlecino [84]

Answer:

The second hand machine should be chosen given that the NPV value is lower than that of the new system

Explanation:

cost of second hand system = $75,000

cost of  new system = $150,000

New system can decrease labor hours by 20%

number of useful life ( for both systems ) = 5 years

market value of second hand system after 5 years = $20,000

market value of new system after 5 years = $50,000

Second hand system can operate for 8 hours/day for 20 days = 8*20 = 160 hours per month = 1920 hours per year

labor cost = $40 per hour

MARR = 1% per month

<u> Determine the system that should be recommended</u>

we have to calculate the NPV for both options

for Option 1 ( second hand system )

labor cost = 40 * 1920 = $76800

cost of purchase = $75,000

MARR = 12% p.a.

residual value = $20000

First step : calculate the PV of maintenance cost = $76800× PVAF(12%, 5 years) = $276864

Next : calculate the PV of residual value =$20000× PVF(12%, 5th year)

= $11340

NPV = (75000 + 276864 - 11340 ) = $340,524

for Option 2 ( New Machine )

Labor cost = ( 1920 × 0.8 )hours ×40  = $61440

cost of machine = $150000

Pv of labor cost = 61440×3.605  = $221491.20

Residual value = $50,000

Hence ; PV of residual value = 50000 × 0.567 = $28350

Finally calculate the NPV = (150000+221491.20-28350) = $343,141.20

7 0
3 years ago
Item Hare’s Net Book Value on the Date of Sale List Price of Same Item If New Appraiser’s Estimate of Fair Value Punch press $ 1
Zinaida [17]

Answer:

  • Punch Press - $12,502
  • Lathe - $3,908.52
  • Welder - $2,344.36

Explanation:

Cost will be allocated based on proportion of total Appraiser's estimate of fair value.

Total Appraisal Estimate = 16,000 + 5000 + 3,050

= $24,050

Total Purchase Price = Purchase price + Installation cost

=17,000 + 1,800

=$18,800

Punch Press

Punch Press proportion = \frac{16,000}{24,050} * 100

= 66.5%

Punch Press Cost = 66.5% * 18,800

= $12,502

Lathe

Lathe proportion = \frac{5,000}{24,050} * 100

= 20.79%

Punch Press Cost = 20.79% * 18,800

= $3,908.52

Welder

Welder proportion = \frac{3,000}{24,050} * 100

= 12.47%

Punch Press Cost = 12.47% * 18,800

= $2,344.36

Note; There are multiple variants of this question so be sure to check the figures to ensure it is the right one.

7 0
2 years ago
Robin Baker, a top manager at Westinghouse, has recently been put in charge of a new multi-million dollar project. She selects s
natulia [17]

Answer:

The answer is: A) Autocratic

Explanation:

Autocratic leadership style, also known as authoritarian leadership, is characterized by heavy control by the group's leader. The leader makes all the decisions and doesn't value the subordinates' contributions. Autocratic leaders make decisions based on their ideas and personal judgement, not the others'.

7 0
3 years ago
Which of these statements about game design is FALSE?
nexus9112 [7]

When it comes to game design, it is false to say that<u> </u><u>Games design </u><u>is not a </u><u>STEM  career</u><u> because it is just abou</u><u>t  making entertainment.</u>

Game design:

  • Incorporates the feedback of users to make better games.
  • Is quite iterative.
  • Requires that many different people from different careers work in different teams.

Game design is a STEM career because it requires people with expertise in science, technology, and engineering. It would be false to say that these careers are not present in game design.

In conclusion, option B is correct.

Find out more on STEM careers at brainly.com/question/20250489.

6 0
2 years ago
Telecom Co. enters into a​ two-year contract with a customer to provide wireless service​ (voice and​ data) for​ $40 per month.
Sergio039 [100]

Answer:

The answer is: C) There are two distinct performance obligations: the wireless service and the phone.

Explanation:

Performance obligation refers to a promise made by a company to deliver a good or service to a customer. A series of goods or services that are very similar and are transferred at the same time to a customer can be considered as one single performance obligation.

For example, the voice service and the data service are considered one single wireless service. But the cellphone is totally different so it has to be considered a separate performance obligation.

7 0
2 years ago
Other questions:
  • Factor Co. can produce a unit of product for the following costs: Direct material $ 8 Direct labor 24 Overhead 40 Total product
    11·1 answer
  • Portions of the financial statements for Horizon Telecom are provided below. HORIZON TELECOM Income Statement For the Year Ended
    7·1 answer
  • Every customer that exited the store was subjected to close scrutiny of their shopping cart and receipt by a highly trained insp
    6·1 answer
  • At current growth rates which country will probably be the most populous in the world after 2050
    6·1 answer
  • Job WR53 at NW Fab, Inc. required $200 of direct materials and 10 direct labor hours at $15 per hour. Estimated total overhead f
    14·1 answer
  • Reuben Rubino is a Tax Professional working during the Emerald Advance offer period before tax season starts. He has taken and p
    13·1 answer
  • A carbon tax would be an efficient method of addressing the problem of global warming because:a. it eliminates the positive exte
    15·1 answer
  • Assume that a company currently depreciates its fixed assets over 7 years. Which of the following would occur if a tax law chang
    5·1 answer
  • The political business cycle refers to the phenomenon that just before elections, politicians enact _________ policies. After th
    7·1 answer
  • What is the present value of a perpetuity that pays you annual, end-of-year payments of $950? Use a nominal rate (monthly compou
    12·2 answers
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!