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3 years ago

Because customers have different needs and expectations, the key to distributive fairness in service recovery is

Business

1 answer:

denpristay [2]3 years ago

7 0

Answer:

Because customers have different needs and expectations the key distributive fairness in

resolve the problem quickly.

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Losing a customer once means losing the entire stream of possible purchases that the customer would make over an extended period

sdas [7]

Answer: (D) Customer lifetime value

Explanation:

The customer lifetime value is the term, which refers to the overall profit of an organization and this type of method also helps in estimating the customer monetary in the business.

The customer lifetime value is basically using the predictive analytical method for analyzing the relationship with the consumers.

The customer lifetime value is refers to the metric of net profit in an organization and it also helps in making various types of decision in an organization in terms of development, marketing and the customer support.

Therefore, Option (D) is correct answer.

5 0

3 years ago

he income statement for Electronic Wonders reports net sales of $91,758 million and cost of goods sold of $69,278 million. An ex

Anna71 [15]

Answer:

Cash received from customers is $90,025 million

Cash paid to suppliers is $72,128 million

Explanation:

Cash received from customers is the net sales of $91,758 million minus the increase in accounts receivable since that is the portion of revenue yet to be received.

cash received from customers=$91,758 million-$1,733 million=$90,025 million

cash paid to suppliers is the cost of goods sold of $69,278 million plus the increase in inventory as well as the increase in accounts payable

cash paid to suppliers=$69,278 million+$883 million+$1,967 million=$72,128 million

4 0

3 years ago

Who would most likely approve the marketing plan for a large business

Alisiya [41]

C) Marketing manager

i hoped this helped

3 0

3 years ago

Read 2 more answers

Which most accurately describes the difference between common stock and preferred stock?

maxonik [38]

Common stock is a corporate owned equity. Common stock shareholders have a right to the company's assets after all bondholders, preferred stock/shareholders and other debt holders are paid first and in full. Preferred stock has the owner entity to a fixed amount of money. Those that are preferred shareholders/stockholders receive money before any common stock holders do. They have a higher claim on assets and company earnings.

6 0

4 years ago

Read 2 more answers

Suppose you purchase a 10-year bond with 6.5 % annual coupons. You hold the bond for four years, and sell it immediately after

Andrews [41]

Answer:

a. What cash flows will you pay and receive from your investment in the bond per $ 100 face value?

Year 0 Year 1 Year 2 Year 3 Year 4

-$109,13 $6,50 $6,50 $6,50 $112,53 (6,5+106,03)

b. What is the annual rate of return of your investment?

5,3%, the YTM of the bond.

Explanation:

If the YTM of the bond does not change during the year, it means that at the time the bond was sold, the total rate of return would be the same as was when the bonds were purchased, in this case 5,3%.

Bond Value

Principal Present Value = F / (1 + r)^t

Coupon Present Value = C x [1 - 1/(1 +r)^t] / r

Price of the Bond at the moment it was purchased:

The price of this bond it's $59,66 + $6,5 = $109,13

Present Value of Bonds $59,66 = $100/(1+0,053)^10

Present Value of Coupons $49,47 = $6,5 (Coupon) x 7,61

7,61 = [1 - 1/(1+0,053)^10 ]/ 0,053

Price of the Bond 4 years later:

The price of this bond it's $73,66 + $32,68 = $106,03

Present Value of Bonds $73,66 = $100/(1+0,053)^6

Present Value of Coupons $32,68 = $6,50 (Coupon) x 5,03

5,03 = [1 - 1/(1+0,053)^6 ]/ 0,053

4 0

4 years ago