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laila [671]
3 years ago
9

Bank of America uses a complex polling system coupled with a customer response measurement system to assess consumers' responses

to new products and services. Bank of America is using a/an _______ program to improve service quality and service offerings.
Business
1 answer:
vlabodo [156]3 years ago
5 0

Answer:

The correct answer is letter "E": Voice-of-customer.

Explanation:

The voice-of-customer poll is helpful for firms to find out what the point of view of their customers is. This type of poll allows companies to know in deep the level of satisfaction with the products being offered and what the perception of the customers is based on the product provided by them. With this feedback, firms can make adjustments to provide clientele what they are looking for, which may increase the company revenues.

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During a presentation, a prospect says, "I like the product, but I won't buy
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Answer:

I believe the best and most correct answer is A.)

Explanation:

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2 years ago
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If consumers see a measurable increase in the price of coffee, they are likely to change their consumption to less expensive tea
erica [24]

Answer: Utility function .

Explanation: In economics and particularly in consumer choice theory, the substitution effect is one component of the effect of a change in the price of a good upon the amount of that good demanded by a consumer, the other being the income effect .

utility function is an important concept that measures preferences over a set of goods and services. Utility represents the satisfaction that consumers receive for choosing and consuming a product or service. Utility is measured in units called utils, but calculating the benefit or satisfaction that consumers receive from is abstract and difficult to pinpoint. As a result, economists measure utility in terms of revealed preferences by observing consumers' choices. From there, economists create an ordering of consumption baskets from least desired to the most preferred.

utility function measures the welfare or satisfaction of a consumer as a function of consumption of real goods such as food or clothing. Utility function is widely used in the rational choice theory to analyze human behavior.

When economists measure the preferences of consumers, it's referred to ordinal utility. In other words, the order in which consumers choose one product over another can establish that consumers assign a higher value to the first product. Ordinal utility measures how consumers rank one product versus another.

Economists take the utility-function concept one step farther by assigning a numerical value to the products that consumers choose or choose not to consume. Assigning a value of utility is called cardinal utility, and the metric used to it is called utils.

For example, in certain situations, tea and coffee can be considered perfect substitutes for each other, and the appropriate utility function must reflect such preferences with a utility form of u(c, t) = c + t, where "u" denotes the utility function and "c" and "t" denote coffee and tea. Economists might conclude that a consumer who consumes one pound of coffee and no tea derives a utility of 1 util.

4 0
3 years ago
A group of individuals got together and purchased all of the outstanding shares of common stock of DL Smith, Inc. What is the re
kati45 [8]

Answer: (B) Cost of equity

Explanation:

 The cost of equity is basically refers to the return rate in an organization to the equity investors such as shareholders. The firms or organizations need to obtain the capital from he other firms for operating and the growth of an organization.

According to the question, the cost of equity is basically refers to the return that the individual wants to acquire on the investment when they purchased the common stock from the DL smith,Inc.

Therefore, Option (B) is correct answer.

3 0
2 years ago
Sigborne Corp., a food and beverage company, commences its budgeting process by requesting the middle managers of the company to
ELEN [110]

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budgetary slack

Explanation:

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How well is Costco performing from a financial perspective? Use the data in case Exhibit 1 to support your answer. Use the finan
laila [671]

Answer:

no idea

Explanation:

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