The correct answer to this open question is the following.
"The Four Ps and Three Cs form the basis of a simple model for TQM to take organizations successfully into the twenty-first century".
This Total Quality Management system aims to constantly improve the activities, products, and services offered by an organization.
Explain your understanding of statements with examples in a business.
The principle of Focusing on Customer. This is the basis of companies such as Walmart, which are totally focused on offering 100% customer satisfaction in every interaction.
Employee involvement. Companies such as Home Depot offer continual training to offer employees tools to interact with customers.
Process centered. It is at the core of a "well-oiled" organization that has complicated operations. An example could be Federal Express's operations in their hubs.
Strategic approach. Insurance companies such as Met-Life had to implement good strategies to open new markets successfully.
Decision making. Tough decisions must be made almost on a daily basis. That is why companies such as Tesla keep the company as an attractive one to invest in it.
Communications. This is the basis of any company's success. Starbucks is known to promote open lines of communication between employees and managers, in order to understand the necessities of the company.
Total Control. The constant effort to improve, no matter the conditions or the presence in the market. The NFL is a great example of trying to change and innovate year after year.
