Answer:
B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.
Explanation:
This can be a stressful situation but according to some researchers, it is important that companies train its employees to deal effectively with this kind of situations that can happen at any time. Most important things to take into account to deal with this irate customers and keep the commercial relationship are:
1. Stay calm and don't take things personally.
2. Listen carefully and if pertinent express your apologies.
3. Stand firm and be respectful, but letting them know that there is no need to insult or be rude.
4. Solve the problem and do follow up.
Answer: Pooled interdependence
Explanation:
Pooled interdependence is a loose organizational model in which each business unit carries out it's own separate functions, might not interact with the other units and does not depend on other units directly even though it contributes to the accomplishment of the organizational goals and success.
Pooled interdependence is often seen as the loosest form of interdependence in organizations. Although the departments may not interact directly and may not depend on each other directly in the pooled interdependence model, every department contributes it's own individual pieces to the achievement of the same overall puzzle.
This creates a blind, indirect dependence on each other and the performance of a department has an impact on others as a department's failures may lead to the failure of the entire organization.
When frank sells a pie to jean instead of sarah, the economic value created in society is lower because of the difference in consumer surplus.
What is consumer surplus?
Consumer surplus occurs when a consumer pays a price that is lesser for a goods than the actual price they are willing to pay for a product.
Difference in consumer surplus occurs because Frank now has more customers and he can now sell at a price lower than the consumer would pay.
Therefore, Frank sells a pie to jean instead of sarah,when the economic value created in society is lower because of the difference in consumer surplus.
Learn more on consumer surplus here,
brainly.com/question/3209988
