Question

Kim Jordan, cofounder and CEO of New Belgium Brewery, believes that the New Belgium Brewery is acting as a business role model. The company's focus on meeting customer needs while continuously improving is an example of the _________ viewpoint.
a) contemporary
b) behavioral
c) classical
d) quality management
e) quantitative management

Answer 1

Answer:

d) quality management

Explanation:

Continuous improvement

Continuous improvement in the overall performance of the Organization should be a permanent objective of the Organization.

This implies:

The continuous improvement of the quality management system is to increase the probability of increasing the satisfaction of Clients and other interested parties.

The following are actions aimed at improvement:

- analysis and evaluation of the existing situation to identify areas for improvement;

- the establishment of the objectives for improvement;

- the search for possible solutions to achieve the objectives;

- the evaluation of these solutions and their selection;

- the implementation of the selected solution;

- the measurement, verification, analysis and evaluation of the results of the implementation to determine that the objectives have been achieved;

- the formalization of the changes.