Answer:
d) quality management
Explanation:
Continuous improvement
Continuous improvement in the overall performance of the Organization should be a permanent objective of the Organization.
This implies:
The continuous improvement of the quality management system is to increase the probability of increasing the satisfaction of Clients and other interested parties.
The following are actions aimed at improvement:
- analysis and evaluation of the existing situation to identify areas for improvement;
- the establishment of the objectives for improvement;
- the search for possible solutions to achieve the objectives;
- the evaluation of these solutions and their selection;
- the implementation of the selected solution;
- the measurement, verification, analysis and evaluation of the results of the implementation to determine that the objectives have been achieved;
- the formalization of the changes.
