Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
Answer:
Revenue 2021 = $3,000,000
Revenue 2022 = $0
Explanation:
Given that,
Sold a parcel of land to a construction company = $3,000,000
book value of the land on Apache’s books = $1,200,000
In this case, revenue is identified at a point when the parcel of land is transferred to the construction company.
Therefore, full revenue from the sale of land should be recognized in the year 2021 because the transfer of land occured in 2021 and there will be no revenue reflected in the year 2022.
Revenue 2021 = $3,000,000
Revenue 2022 = $0
Answer:
A technology company is growing rapidly and needs to hire experienced developers and marketing professionals. The best people in these fields usually have jobs and need to be enticed to apply elsewhere. To identify individuals who are likely to be a good match, hiring managers should<u> use social media.</u>
EXPLANATION:
Nowadays, social media has taken over and has helped in making several tasks easier. Job search and hiring have been made a lot easier by the use of social media platforms.
The hiring managers of the technology company should use social media platforms, for example, LinkedIn to reach out for all people that fit into the job. Using social media, one can easily screen out for people having experience similar to the job requirements.
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