Question

Zoe runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Zoe has made changes to
Multiple Choice
a. skill variety.
b. autonomy.
c. feedback.
d. task significance.
e. task identity.

Answer 1

Answer:

The correct answer is (e)

Explanation:

Task identity is a complete system that involves doing a job and specifying every phase and step from start to finish that helps to attain noticeable result and helps to avoid confusion. It not only helps the company to find the best person for a job, but it also allows employees to achieve satisfaction at their job.