Return on assets = .138/(1+ .72414) = .08, or 8 percent.
Answer:
False
Explanation:
There are 3 main decision making styles that most of us have regarding our normal day to day activities that includes our work and our personal lives, e.g. families and individual decisions. They are consumer, business, and personal decision making styles.
But managers, and specially true leaders have it a little more complicated. The four main decision making styles that apply to leaders are:
- directive: type of autocratic leadership where the leader decides everything by himself/herself
- conceptual: look for different alternatives and analyze each one of them
- consultative: seek advice from colleagues and subordinates, but the leader makes the decision
- consensus: seek advice from others and decisions are made by the group
The second part of the question is true; this leadership styles vary across countries, occupations and job levels.
Answer:
Customer relationship management (CRM).
Explanation:
CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Therefore, these employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
This ultimately implies that, customer relationship is focused on developing an ongoing connection between a business firm (organization) and all of its customers, as well as potential customers. The fundamentals of customer relationship is based on improving marketing communications, sales support, technical assistance and customer service so as to bring satisfaction to the customers.
Hence, the degree of satisfaction received by customers throughout their lifecycle is largely dependent on customer relationship management.
