Answer:
The quality of the service consists in meeting the expectations that a customer has about how well a service allows him to meet his needs.
Explanation:
The components of quality in service include:
- Reliability, is the ability to offer the service in a safe, accurate and consistent manner. Reliability means providing the service well from the first time.
-Accessibility. Service companies should make it easier for customers to contact them and to receive a fast service.
-Response, is the provision that serves and gives a fast service.
-Security. Clients should perceive that the services that are being provided lack risks.
-Empathy, put yourself in the client's situation, to know how they feel.
-Tangibles. Both the physical facilities and the team of the organization must be the best possible and the employees must be well presented.
