Answer:
The answer is A.
Explanation:
Operations management involves all activities which produce and deliver goods and services. Operation is a core function in any organization.
The primary objective of operations management is to make use of the organizational resources to generate or produce goods and services.
All options except option A(Understanding the drivers of customer utility) are goals of operation management
Answer:
The correct answer is letter "B": Establish a sense of urgency by creating a compelling reason for why change is needed.
Explanation:
American educator John Kotter (born in 1947) in his book "<em>Leading Change</em>" (2011) proposed an eight-step method to generate change within an organization. The first of them is to Create Urgency, where potential risks are identified, and scenarios that illustrate what might happen in the future are created. Also, honest discussions are carried out to offer diverse and compelling reasons of why the change is needed.
Explanation:
The greatest objective and benefit of a modern industrial society according to Taylor was the transformation of management into a science, which should maintain the standardization of administrative processes in order to reduce production time and maintain the quality of work.
He developed the rational organization of work, a tool for researching human labor conditions, such as division of labor, specialization, standardization, supervision, salary incentives, etc., whose aim was to analyze how such factors influence productivity and the quality with which a worker perceives and performs his work.
The benefits of Taylor's management model were reduced working hours, perceived employee appreciation, reduced costs, improved organizational environment, etc.
Answer:
a. Ask consumers for relevant feedback after the campaign
Explanation:
- The company's public messages in order to establish a relationship with the clients or its costumes have to be essentially exposed through the mediums like campaigns and the media to get relevant feedback form them and helps in the analysis if its future scope.
- These messages target the key audiences and use all mediums of communication like PR events.
