Question

A desperate employee calls because she has accidentally deleted crucial files from her hard drive and can’t retrieve them from the Recycle Bin. What are your options? Write one to two pages explaining your capabilities and listing the questions you need to ask her about her system.

Answer 1

Answer: The file may have been lost due to incompatibility with the operating system, inadequate space on the hard disk drive, or through corruption of the recycle bin.

However, I will have to ask her the following questions:

- name of operating system she is utilizing,

- the time of deletion of files,

- the kind or extension of the deleted file,

- the model number of the computer,

- the size of files created after the deletion of files.

Also, sometimes, deleted files could be irretrievable due to security breeches. The employee may not have the required access to the crucial file but accidentally stumble upon it.

After all of these have been determined, then the error is fixed, and the document/file is restored, and becomes accessible to the employee.