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Viktor [21]
2 years ago
10

Frequently, project managers lack legitimate power based upon position and instead resort to persuading others based upon person

al relationships. This type of power is known as: a. positional power b. referent power c. coercive power d. connection power
Business
1 answer:
love history [14]2 years ago
5 0

Answer:

B. referent power is the correct answer.

Explanation:

  • Referent power is the capability of a leader who has the power to influence and motivate followers.
  • Referent power is power gained by those individuals who have influential and effective interpersonal relationships abilities.
  • The advantage of referent power is that the referent leader has the ability to motivate and inspire the workers to be dedicated to their works.
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You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy.
katovenus [111]

Answer:D.

maintain a concerned expression

Explanation:

One of the main traits of a successful Custer service agent is empathy. When the customer is angry and one isaintaining a happy or pleaseant face, he will interprete it as lack of concern for his plight.

The best expression is to maintain a concerned expression that shows you sympathise with his situation and you have personalised the situation.

This sympathy is expressed as doing your best to effectively solve the customer problem.

7 0
3 years ago
You put aside $300 a month in an account that returns 9% a year, compounded monthly. How long do you need to contribute to save
Anettt [7]

Answer:

36 years 4 months and 2 days

Explanation:

Data provided in the question:

Monthly payment = $300

Rate of return, i = 9% = 0.09

Future value = $1,000,000

Now,

we know

Future value = Monthly payments × \left[ \frac{(1+i)^{n}-1}{i} \right]

or

1000000  = $300 × \left[ \frac{(1+0.0075)^{ }-1}{ 0.0075 }

or

\frac{ 1000000}{ 300} &= \frac{ 1.0075^{n} - 1}{ 0.0075}

3333.33333 &= \frac{ 1.0075^{n} - 1}{ 0.0075}

1.0075^{n} - 1 &= 3333.33333 \times0.0075

or

1.0075ⁿ - 1 = 25

or

1.0075ⁿ = 26

ln( 1.0075ⁿ) = ln(26)

or

n × ln( 1.0075 ) = ln(26)

or

n = [tex]\frac{ \ln (26) }{ \ln( 1.0075 ) }[tex]

or

n = 436.04  months

or

n = 36 years 4 months and 2 days

5 0
3 years ago
Read 2 more answers
Coca-Cola sells two different zero-calorie versions of Coke: Diet Coke and Coke Zero. It has chosen to attempt to appeal to men
skad [1K]

Answer:

The answer is market positioning.  

Explanation:

Market positioning is defined as the method to appeal to a specific market segment through certain marketing efforts. It is clear from the explanation that Coke Zero is targeted towards male customers – unlike Diet Coke which is intended for female; as shown by the product name. The male customer targeting is apparent from their ad campaign choices, which is meant to appeal to men.  

7 0
2 years ago
Suppose Congress approves a proposed "temporary worker" program and American firms find
dybincka [34]

Answer:

The market for lettuce would be impacted in three ways: labor supply would increase, meaning that lettuce producers can now hire more workers for a lower price.

This cheaper labor would likely increase supply, because more producers would try to enter the market to take advantage of the cheap workers.

Finally, the lower labor costs, and the higer supply, would reduce the price of lettuce, meaning that consumers will be able to buy more lettuce for less money.

7 0
3 years ago
Handy Leather, Inc., produces three sizes of sports gloves: small, medium, and large. A glove pattern is first stenciled onto le
Fiesta28 [93]

Answer:

a. Determine the two production department factory overhead rates.

Pattern department = $50 per hour

Cut and sew department = $67 per hour

b. Use the two production department factory overhead rates to determine the factory overhead per unit for each product.

Production                             Small           Medium         Large

<u>Departments                         Glove          Glove             Glove</u>

Pattern Department              $2.00           $2.50           $3.00

Cut and Sew Department     $5.36           $6.70           $8.04

Explanation:

small, medium, large

Pattern Department overhead $135,000

Cut and Sew Department overhead $227,800

Total $362,800

Pattern Department 2,700 direct labor hours

Cut and Sew Department 3,400

Total 6,100 direct labor hours

Overhead rate per hour:

Pattern department = $135,000 / 2,700 hours = $50 per hour

Cut and sew department = $227,800 / 3,400 hours = $67 per hour

Production                             Small           Medium         Large

Departments                         Glove          Glove             Glove

Pattern Department              0.04             0.05              0.06

Per unit ($50)                        $2.00           $2.50           $3.00

Cut and Sew Department     0.08             0.10               0.12

Per unit ($67)                         $5.36           $6.70            $8.04

3 0
3 years ago
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