Question

Albert works as a server for a restaurant that gives him a certain amount of autonomy. For example, if customers complain about their meal, Albert is allowed to provide them with a free dessert or otherwise compensate them as he deems appropriate. He does not need to check with management before he makes his decision. In this case, the restaurant Albert works for is promoting better service quality through:_______

Answer 1

Answer:

Empowerment

Explanation:

Employee empowerment refers to a mechanism by which companies provide their employees with a degree of independence and control in their discharge of routine duties.

Employee empowerment helps a firm with quicker decision making and at the same time, better employee satisfaction.  When an employee is provided with the authority to decide on his own, this serves as a means to motivation and leads to a better performance as it builds trust.

In the given case, Albert has been vested with the authority to serve customers at his own discretion and resolve their issues instantly without availing permission from higher authorities. This would help Albert to discharge his duties more efficiently and thus serve customers better.

Thus, in this case, the restaurant is promoting employee empowerment.