Question

As Vince described his firm's landscape maintenance program to the buyer for Allentown Medical Center, Alex (the buyer) interrupted, "Your program sounds like a winner, but I'm not interested in doing business because start-up landscaping firms go in and out of business in just a few months." Vince responded with, "That is simply not true of our firm. We have been in the business for over 15 years." Vince’s response is an example of what method of responding to objections?

Answer 1

Answer:

Direct denial

Explanation:

In responding to obejections one can use various methods that suits the particular situation. A person can provide a logical argument when the objection is valid in a bid to convince the other party that their product is suitable for their needs.

In this instance Vince's firm has been in operation for over 15 years. The objection that start-up landscaping firms go in and out of business in just a few months can be answered with a direct denial.

Vince told them the business is not a startup but has been in business for 15 years.

Answer 2

Answer:

Direct denial

Explanation:

Base on the scenario been described in the question, the way Alex was been responded to by Vince, by saying "That is simply not true of our firm. We have been in the business for over 15 years." This statement is a typical example of direct denial.

Direct Denial is method for answering or replying possible buyers by making use of strong statements telling the person willing to buy that an error has been made.