The available options are:
Understand the customer journey
Identify customer requirements based on their behavior and interactions
Provide a steady stream of marketing-qualified leads to the sales team
Help curate the right kind of content for customers
Provide feedback to the operations team regarding product quality
Answer:
Identify customer requirements based on their behavior and interactions
Explanation:
The component that includes aspects of the customer's interaction with an enterprise platform is "Identify customer requirements based on their behavior and interactions."
The above statement is true because when a customer uses an app to order pizza for delivery, the app can identify the customer's requirements based on the interaction between the customer and the app.
The customer uses the app to ask for what he wants, which is the requirements based on his behavior; the app identifies these wants and acts accordingly. This also shows interactions between the app and the customer.
