A new patient dressed in dirty clothes and with poor personal hygiene comes to the physician's office without an appointment. Th
e patient's appearance indicates that this person may not be able to pay for the office visit. In terms of nonverbal communication displayed by the office staff. how could the patient feel he or she is not to be seen? What body language will indicate that the medical assistant cares? Why is observation an important component of communication?
The patient feels very sad when he knows that he or she can't be seen by the doctor due to having no money. The sad mood of the medical assistant is the body language that will indicate that the medical assistant care about the patient. Observation is an important component of communication because observing people rather than just listening to them, is an important way of gathering information about the health condition of the patient.
