Answer: D) Service Level Agreement.
Explanation: A service Level Agreement, also known by the acronym SLA, is a written agreement between a service provider and its customer in order to set the agreed level for the quality of such service. The SLA is a tool that helps both parties reach a consensus in terms of the level of service quality, in aspects such as response time, time availability, available documentation, personnel assigned to the service, among others.
Explanation:
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