According to the gaps model of service quality, Kevin's beliefs can be best described as <u>customer expectations</u>.
What is Gap's Model?
Product Managers from all sectors can utilize SERVQUAL (service quality gap model), a technique for measuring service quality gaps. Identifying gaps between client expectations and the actual services offered at various levels of service delivery is the goal of this model.
5 gaps in service quality model:
The five gaps in the service quality gap model are Knowledge, Policy, Communication, Delivery, and Customer. The five gaps model of service quality is known as the Gap model. The gap model of service quality analyzes gaps and problems between organizations and their customers.
Learn more about the Gaps model here:
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The correct answer is social phobia. Social phobia is
defined as an anxiety disorder by which it is being characterized by a
significant amount of fear in regards one or more social situation that causes
an individual to have considerable distress and impaired ability to function in
one’s everyday activity.
A,c,d,b !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
