Answer: delayed reaction.
Explanation:
The scenario depicted in the question is an example of a delayed reaction. Before the announcement was made that a new chip design had been developed, Acme common stock closed at $20 but since the announcement was made, there has been an increase in the closing price of the stock .
This shows that the information flow had an effect on the price of the stock and this led to the delay in market reaction. Therefore, this is referred to as a delayed reaction.
What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
Answer:
Cultural gap
Explanation:
The merger of Iota Inc. and Axiom Inc. will be difficult due to the presence of a culture gap. An organization's culture may not always be in alignment with the needs of the external environment. The values and ways of doing things may reflect what worked in the past. The difference between desired and actual values and behaviors is called the culture gap. Culture gaps can be immense, particularly in the case of mergers.
Hope this works!!!!!
Answer: The web team can create a FAQ page.
Explanation: FAQ is an abbreviation for Frequently Asked Questions. A FAQ page is a page on an c ecommerce store, where answers to important questions about a company or its products and services have been stored. This is done to clarify the uncertainties of customers and show them how the company or its products and services work.
This will greatly help the company reduce questions directed to sales team, as customers can easily find answer to their questions in the FAQ page
