Reviews of call center representatives over the last three years showed that 10% of all call center reps were rated as outstandi
ng, 75% were rated as excellent/good, 10% percent were rated as satisfactory, and 5% were considered unsatisfactory. For a sample of 20 reps selected at random, the probability that two or less will be rated as outstanding is 0.9298. A. True
B. False
