Answer:
Your director assigns you a challenging target, but you are sure that you will achieve it (confidence).
You are a clinical nutrition manager in charge of assessing clinical programs in your area. When your colleague who handles staff training and development suddenly has to go on medical leave, you restructure your day to take on her work until she is back (flexibility).
Your sales team is dejected because they did not achieve their target. You tell them that they did their best, and you encourage them to devise a new strategy for the following month (motivational skills).
You are a manager at a healthcare facility. One of the patients is extremely agitated and unwilling to listen to anyone. You approach him and are able to calm him by speaking to him in a firm but gentle way (communication skills).
Explanation:
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