Answer:
needs and desires.
Explanation:
The individual service design model is a high quality support that helps end users to discover and find uses for the resources available to them. Thus, it's a creative development that is designed to assist people in being an active and full beneficiary of a particular service, as well as optimal experiences in unique ways.
The first step of the individual service design model is asking the customer series of questions in order to have a good understanding of his or her needs, choices, wants or desires.
Hence, one strategy of the individual service design model is to help clients achieve goals by differentiating between needs and desires.
Basically, needs are those things that are considered to be necessary for proper functioning and survival of a person while desires are the normal things that a person wants.
