Answer:
a) 0.1992 = 19.92% probability of finding fewer than two potholes in a quarter-mile stretch of the highway.
b) 0.8008 = 80.08% probability of finding more than one pothole in a quarter-mile stretch of the highway.
Step-by-step explanation:
In a Poisson distribution, the probability that X represents the number of successes of a random variable is given by the following formula:

In which
x is the number of sucesses
e = 2.71828 is the Euler number
is the mean in the given interval.
a. Find the probability of finding fewer than two potholes in a quarter-mile stretch of the highway.
Mean of 12 potholes per mile, which means that in a quarter-mile stretch, the mean is 
This probability is:

In which




0.1992 = 19.92% probability of finding fewer than two potholes in a quarter-mile stretch of the highway.
b. Find the probability of finding more than one pothole in a quarter-mile stretch of the highway.
This is

We have that 
So

0.8008 = 80.08% probability of finding more than one pothole in a quarter-mile stretch of the highway.