Question

A client's wife calls the charge nurse to the room and states she is very angry with the nursing staff because her husband is "not receiving adequate nursing care". what problem solving strategies should the charge nurse use in this situation?

Answer 1

The charge nurse should try to remain calm and not take it personally. She should try to listen carefully to the client's wife and actively sympathize with her. She should gracefully apologize, thank her and then take the problem up with the nursing staff to see where the problem was.and follow up with the client or client's wife.