When you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her.
<h3>What is
incident management?</h3>
Incident management can be defined as a strategic process through which a business organization or company identifies, analyzes, and correct hazards, so as to ensure that normal service operation is restored as quickly as possible to end users after a disruption, as well as to prevent a re-occurrence of these hazards in the future.
As a support agent, if you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her at a latter time.
Read more on incident management here: brainly.com/question/11595883
Files and email messages sent over the internet are broken down into smaller pieces called packets
Answer: Any person or people asking about someone being a hardware or software person displays that they are questioning about the computer knowledge of the person and his/her interest.
The interest can be regarding software tools for programming, designing , etc or hardware device like troubleshooting, assembling the computer parts ,etc.
The person persisting good knowledge about software programming language and software is diverted towards software side .The person who likes to deal with hardware parts of the computer system is hardware-oriented person.
Answer:
A microprocessor is a computer processor where the data processing logic and control is included on a single integrated circuit. A computer need microprocessors to perform the functions of a computer's central processing unit.
Answer: See explanation
Explanation:
You didn't give the options to the question and I searched and couldn't find the particular question.
Here, are some of the things about technology before the invention of the printing press.
1. Before printing press, monks copied books such as bibles as they'll copy calligraphy and illustrations in order for them to spread the messages in the Bible across to people.
2. Before printing press, oral communication was the way that people communicated with each other.
3. Drawings and writings were done by hand before printing press.
4. Before the invention of printing press, in order to transcribe books, different materials that were used include wax, parchment, clay and papyrus.
