Question

Rebecca is concerned about the number of customers complaining about the poor service provided by the department she manages for a hardware store. She is convinced that her employees can provide better service and cut complaints significantly. Rebecca has set a goal for her department to reduce customer complaints by 15% within six months. This goal is an example of the type of performance standard needed for effective controlling.

Answer 1

Answer:

The statement is: True.

Explanation:

A control process to measure standards in a company implies setting goals in diverse aspects of the organization's operations to improve the results of the firm. Those goals must be translated into everyday activities. Those objectives should be reachable, measurable and understandable.