When a customer does not understand his or her role in the service delivery process, he or she is contributing to provider: Gap 3
<h3>What is the Gap 3?</h3>
Gap 3 : The chasm between service quality requirements and actual service provision
The service members may encounter situations that cause this gap. It could happen as a result of poor training, inability, or reluctance to uphold the required service standards. It could result from ineffective evaluation and compensation systems. This disparity is primarily due to ineffective recruitment.
This gap may be caused by a failure to balance supply and demand. Also lacking are context, perceived control, and empowerment. An illustration would be a restaurant that communicates highly stringent criteria for the food it serves, but the personnel might not receive the right training on how to adhere to those standards.
To know more about gap 3 visit:
brainly.com/question/15411678
#SPJ4
Answer:
- B. Thank you for your letter regarding your CRB2 home entertainment center.
- D. You are invited to take advantage of our professional development workshops.
Explanation:
The ''you'' view refers to a style of writing where the sender intends to make sure that the focus is on the person receiving the correspondence.
By using the ''you'' view, the receiver becomes the subject of the correspondence such that the text and its contents and are directed at the receiver.
The correct options would be B and D because the options were directed strictly to the receiver and no one else.
Answer:
1. c) b>d
d) c>g
2. No dominant strategy equilibrium is also a Nash equilibrium.
Explanation:
Payoff matrix are used in business as it represent the possible outcomes of the decisions made. In the given scenario player 1 and player 2 have different outcomes based on the game matrix. The player 1 will get best possible payoff when he falls in Top Left matrix. This is dominant strategy which must be Nash equilibrium.
Answer: the ALSA management team must understand the importance of social media in their work because of globalization. People can work from one country to another country through social media. Through social media you can get answer to your problems at work quickly.
Explanation:
