A small Ecommerce company houses their servers locally but they have outsourced their IT work to a local technology company rece

Question

3 years ago

11

A small Ecommerce company houses their servers locally but they have outsourced their IT work to a local technology company rece

ntly there was an issue with the database server that prevented clients from placing orders it took one day for a technician to come and resolve the issue resulting in Lost Revenue what document could be referenced to verify if this was fixed within the contracted remediation time

Computers and Technology

1 answer:

shusha [124] · Answer 1 · 2022-07-17T00:40:00+03:00

shusha [124]3 years ago

3 0

Service Level Agreement?