Question

All businesses encounter difficulties and must deliver bad news. Bad news can be disappointing, irritating, and even maddening to the receiver of the message; consequently, such messages must be written carefully.
If the receiver of a negative message believes _______________ (what goes into the blank) , bad feelings can be reduced.

options:

A. the matter was handled fairly

B. the truth is obvious

C. the matter was inconsequential

Answer 1

Answer:

The correct option is A

Explanation:

In order to reduce the bad feelings which are linked with the negative messages, one must make sure that the receiver knows the reason for the rejection and feels the news was sensitive and also believes that the matter was handled carefully and fairly.

A negative message which is insincere could be irritating, maddening and frustrating to the receiver. So, the message should not lead the reader to trust or believe.