Answer: B. negotiating concessions
Explanation:
The negotiating concessions aspect of mediation which falls under the negotiation stage, is where the parties negotiate a settlement that will end the ongoing conflict. Both parties will have to make concessions with one of the parities making more than the other if they are in the wrong.
This is the case here because the patient has made the concession not to ask for more money if the other party - healthcare agency - pays for the new treatment. The healthcare company also makes the concession of paying for the new treatment. This is therefore the negotiating concessions aspect.
Textbooks are always a good way to go
I'm pretty sure its from the stomach.
Epistaxis is the word you are looking for
