An office that dispenses automotive license plates has divided its customers into categories to level the office workload. Custo
mers arrive and enter one of three lines based on their residence location. Model this arrival activity as three independent arrival streams using an exponential interarrival distribution with mean 10 minutes for each stream, and an arrival at time 0 for each stream. Each customer type is assigned a single separate clerk to process the application forms and accept payment, with a separate queue for each. The service time is UNIF(8, 10) minutes for all customer types. After the completion of this step, all customers are sent to a single, second clerk who checks the forms and issues the plates (this clerk serves all three customer types, who merge into a single first come, first serve queue for this clerk). The service time for this activity is:_______
In the problem above, it was stated that the office arranged its customers into different sections to ensure optimum performance and minimize workload. Furthermore, there was a service time of UNIF(8,10) minutes for everyone. Since there are only three different types of customers, the service time can be estimated as UNIF(8/3,10/3) minutes = UNIF(2.66,3.33) minutes.
