Question

XYZ Movers, a professional relocation company, has 3-person teams for their moving services. The company asks customers to complete a satisfaction survey regarding their recent move. For an employee's performance appraisal, customer satisfaction surveys are also considered in addition to supervisor and team member ratings.
Which of the following appraisal methods best describes this situation?

A. similar to me error
B. positive halo effect
C. 360-degree performance appraisals
D. behaviorally anchored rating scale

Answer 1

Answer:

C

Explanation:

. 360-degree performance appraisals

The 360 degree performance appraisal system is advanced kind of appraisal which is used by  many organizations to judge the performance of employees using the review of about a range of 7 to 12 people. These people are working with the employee or the employees is rendering services to te people. The appraisal is collected in the form of reviews in terms of competencies of the employee. The employee himself or herself also takes part in this appraisal with the help of self assessment. The 360 degree performance appraisal system is a way to improve the understanding of strength and weaknesses of employee and areas that need development  

Answer 2

Answer:

C. 360-degree performance appraisals

Explanation:

360 degree appraisal is also known as multi-rater feedback or multisource assessment. This is an appraisal systbthat uses multiple sources to rate performance. The sources used include customer feedback, subordinates, supervisors, and colleagues.

XYZ movers employs customer feedback, supervisor ratings, and team member ratings to conducts it's 360 degree performance appraisal.