Question

An employee mentions that opening a large document file is taking longer than usual. The desktop support technician suspects that there might be a fault in the hard disk. What should the technician do next?

Answer 1

Answer:

Perform data backup on the work computer

Explanation:

It is very important that at every point in time that a technician will perform a maintenance, repair, or troubleshooting. the data on the work computer should be backed up to avoid loss. This is done to avoid data loss resulting from failure from hardware or software, backup provides copy of critical data immediately the maintenance is done, therefore backup is very important before any troubleshooting is done.