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Anna11 [10]
3 years ago
12

Which of the following is a tactic for the strategy of training customer-service staff to reach the goal of improving this year’

s customer service by 15% over last year’s:
Group of answer choices

Increasing customer benefits

Scheduling customer-service training dates

Improving the customer waiting area

Offering customers a payment plan
Business
1 answer:
Elodia [21]3 years ago
4 0

Answer:

jabybh hahaha hahbaba hah

Explanation:

jyhb kjshsj jsujshshaj husshsh

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Trey Tires is going to merge with Big Spokes, and the merger will result in layoffs. As a result, the workers are not happy. The
zaharov [31]

Answer:

The correct answer is: soldiering.

Explanation:

American economist Frederick Winslow Taylor (1856-1915) in his book "<em>The principles of Scientific Management</em>" (1911) described the term soldiering to refer as the act by which individuals decrease the efficiency of their duties at work in purpose because of different adverse situations arose such as few wages incentives or the belief that by increasing productivity the less productive workers could be affected through lay-offs.

8 0
3 years ago
Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturin
IrinaVladis [17]

Answer:

b) ERP

Explanation:

Enterprise Resource Planning is a business management software that allows an organization to use a system of integrated applications to manage the business and automate many office functions related to technology. A typical example of an ERP is SAP ERP.

8 0
3 years ago
Brewster's is considering a project with a life of 5 years and an initial cost of $120,000. The discount rate for the project is
PSYCHO15rus [73]

Answer:

Net present value 27.792‬

Explanation:

<u>Sales</u> 2.100 units x 20 net cash flow =<em> $ 42,000 cash flow per year</em>

<u>Present value of the first three years:</u>

C \times \frac{1-(1+r)^{-time} }{rate} = PV\\

C 42,000

time 3 years

discount rate: 0.12

42000 \times \frac{1-(1+0.12)^{-3} }{0.12} = PV\\

PV $100,876.9133

For year 4 and 5 we need to check for the expected cashflow

<u>We will multiply each outcome by their probability:</u>

1,400 units x $20 per unit x 0.5 chance =  14,000

2,500 units x $20 per unit x 0.5 chance = 25,000

expected return:    <em>39,000</em>

<u>present value of these years:</u>

\frac{Maturity}{(1 + rate)^{time} } = PV  

Maturity  $39,000.0000

time   4 end of year 4th

rate  0.12

\frac{39000}{(1 + 0.12)^{4} } = PV  

PV   24,785.21

\frac{Maturity}{(1 + rate)^{time} } = PV  

Maturity  $39,000.0000

time   5 end of year 5th

rate  0.12

\frac{39000}{(1 + 0.12)^{5} } = PV  

PV   22,129.65

<u>Net present value</u> will be the present value of the cash flow less the investment.

100,877 + 24,785 + 22,130 - 120,000 = 27.792‬

7 0
3 years ago
Assuming that the term structure of interest rates is determined as posited by the pure expectations theory, which of the follow
Sidana [21]

Answer:

c. The maturity risk premium is assumed to be zero.

Explanation:

In the case when the term structure of the rate of interest would be measured via the pure expectations theory so here the maturity risk premium would be zero as under this theory it is assumed that the risk premium i.e. of the long term would be equivalent to the zero

Therefore the option c is correct

And, the rest of the options seems wrong

8 0
3 years ago
Which of the following affects how the stock market behaves?
vovikov84 [41]

Answer:

interest rate that the answer

8 0
3 years ago
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