Ake time to calm down and think over the situation. Let each party take turns explaining its sides of the conflict without interruption. Ask for clarification to make sure that each party understands the other's position. Brainstorm solutions to the conflict. Discuss the advantages of each solution.
When relaying the details of what happened in a conflict or when trying to solve it, it is best and most helpful when people are informed of the specifics as to not miss any vital details that might impact the decision or resolution.
