Question

Which metric measures the customers willingness to recommend the clients product and services to others

Answer 1

Answer:

Net promoter score.

Explanation:

Net promoter score can be defined as a metric that measures the customers willingness to recommend the clients product and services to others.

In Business management, one of the key metrics that is being used by producers or service providers to measure the efforts of a customer to recommend their products and services to others is the net promoter score. The net promoter score is graded on a scale of -100 to 100 to measure customer satisfaction and the willingness of the customer to recommend such products or services to their peers, families or colleagues.

This ultimately implies that, a net promoter score helps business owners to gather information on how satisfied their customers are and if they would be loyal enough to the brand by recommending their products or services to others.