D is the answer to your question
Answer:
Competent communication includes empathy
Explanation:
Social scientists have found that people who are considered to be competent communicators express five qualities: cognitive complexity, ethics, adaptability, self-awareness, and empathy.
Empathy is important for good communication.<u> It implies people understand each other thoroughly and understand the differences all have in experiences in emotions.</u> Empathy means to try to <u>put yourself in the situation of another perso</u>n, fathom why they act the way they do, not judge them, and consider their perspective. In communication, it creates a sense of closeness, understanding, and acceptance of differences.
