Question

You work for a printing company, and you realize that your colleague sent incorrect price quotes to a client. You begin to write an e-mail to the client to apologize for the mistake. You want to remedy the situation without criticizing your colleague. The following sentence is an excerpt from your e-mail: "Incorrect information was included in the initial document we sent you."

Answer 1

Answer:

The sentence excerpted from the e-mail uses passive voice.  

Given the  purpose of your message, this voice is appropriate.

Explanation:

Because the objective is to remedy the situation a passive voice is great because it emphasizes the action and the object instead of the subject.

We want to emphasize the document and the incorrect information, not our colleague.