When you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her.
<h3>What is
incident management?</h3>
Incident management can be defined as a strategic process through which a business organization or company identifies, analyzes, and correct hazards, so as to ensure that normal service operation is restored as quickly as possible to end users after a disruption, as well as to prevent a re-occurrence of these hazards in the future.
As a support agent, if you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her at a latter time.
Read more on incident management here: brainly.com/question/11595883
Answer:d)Use online databases to update and backup the data.
Explanation: Data backup is the creation of copy of the data to be stored in the secondary memory.This data is utilized when the data is lost or deleted from original positional and thus gets restored . Database are used for the updating the backed-up data on online mode.
Other options are incorrect because it does not creates copies for the offices members to take home, no data storage is created in following organization and does not store data in external disk.Thus, the correct option is option(d).
