People other than patients will make appointment to see the office staff members.
Explanation:
A medical office consist of a variety of people such as medical administrative assistants who look after the administration portion, medical assistant who will check weight and other things before a person goes to meet a doctor, registered nurse who mainly looks after the health of the patients, medical technicians who does various tests, radiologic technologist who perform CT scan, X-ray, Pharmacy technician who looks after the medicine, health information technicians who looks after the pen and paper work as well as various files.
When people other than the patients such as bank and office salesperson come will try to make appointments with the office staff members who look after the administration process.
Differences in opinion by different groups of people.
Most likely c. variable since it says a factor that "can vary"
