Question

Identify the steps to follow when you need to use resistance skills

Answer 1

Resistance Skills:

Effective Responses to Negative Pressure

1. Get the attention of the person(s) doing the negative presuring:

• Use her or his name.

• Make eye contact when speaking to the person.

• Say, “Please listen to me!”

2. State your “no” decision:

• Use “I” message.

• Use a firm voice.

• Reinforce your message with body language.

3. When pressured:

• Use self-control.

• Restate your “no” decision.

• Suggest an alternative subject, if appropriate.

• Leave/walk away.

4. Try other ways to say no.

• Use humor.

• Change the focus.

• Reverse the pressure in a positive direction.

• Repeat yourself as often as necessary.

• Delay your response.

• Recruit help.