Question

When shutting down your computer yesterday, you received a notice that you had a pending update, so you allowed the computer to update before shutting down. This morning when you turned your computer on, you received the error message, "OS not found." What is the first thing you should check or do when you receive this error message? a. SATA cable Tb. Power supply c. Hard drive d. Roll back the Windows update

Answer 1

Answer:

a. SATA cable

Explanation:

A troubleshooting process could be as follows:

1. The Power supply is working since it is possible to receive the error message.
2. With no OS available is not possible to 'roll back the Windows update'.

Then, two alternatives remain:

1. SATA cable.
2. Hard drive.

In the reliability configuration of the components, the hard drive depends on the SATA cable to work properly. A faulty SATA cable would prevent the hard drive to work correctly. Then, a loosely SATA cable is the first thing to check before proceeding with the hard disk.

Additionally, a loosely SATA cable is also a common source of error messages like "OS not found" and it would be easier step to be discarded before continuing with a more demanding one like checking the hard drive.