Answer:
The key aspect of any business, company, or employer is customer service goals.
Explanation:
A customer service department and the staff represent the company and contribute to building the company's public perception. Customer service objectives are specific objectives and guidelines put in place by an enterprise to ensure that every client is 100% satisfied with the services provided by the enterprise. Excellent customer service means that every customer's needs and desires can be met promptly. A customer should never get away with a company or leave a place unhappy.
Improve customer service measurement
<u>Customers goals :</u>
- Easy to get in touch with customers
- Response times accelerated
- Improve customer service measurement
- Find ways to create an all-round experience for our customers
- Develop a loyalty program for clients
- Create a culture that focuses on customers
- Develop a strategy for customer surveys
- Take the customer success account into account
- Get customer renovation and up-sell creative
Answer and Explanation:
What is the critical issues confronting WCC North America?
WCC North America faces a supply chain management issue whereby there are lapses in integrating divisions within the organization resulting in complications with determining order status of customers.
What changes, if any, should be initiated to address the critical issues?
The text "Supply Chain Logistics Management, by Donald J. Bowersox, David J. Closs, M. Bixby Cooper, John C. Bowersox, 2013" mentions the need to address the critical issue of WCC North America by setting up a system that populates data of customer order status,recognizing them as high volume key accounts, in order to keep order response efficient and effective.
Answer:
D)the second-period demand curve will shift substantially to the right.
Explanation:
If monopolist succeeds in selling a sufficiently high quantity in the first period, then in the second period it will further increase and will shift the demand curve to right hand.
Given:
<span>Fact 1: During contract negotiations, BB’s sales representative promised that the system was “A-1” and “perfect.”
</span><span>Fact 2: The written contract, which the parties later signed, disclaimed all warranties, express and implied.
</span><span>Fact 3: After installation the computer produced only random numbers and letters, rather than the desired accounting information
The express warranty is given in Fact 1 where the Sales Rep promised that the system was "A-1" and "perfect". There is a breach in express warranty here IF the written contract also expresses the same promises.
However, the written contract </span>disclaimed all warranties, express and implied. AND BOTH PARTIES SIGNED THIS CONTRACT. It implies that the buyer has read through the contract and has agreed with what is written in the contract. Thus, they can't file a suit against BB for breaching an express warranty since the written and signed contract has already disclaimed all warranties.
Answer:
1. $2.5 million
2. $0
Explanation:
1. Since the book value is more than the generated future cash flows so book value cannot be recovered. In this case, the generated future cash flows are ignored
In this scenario, we compare the values between book value and the fair value of machinery, the difference would be the loss on impairment of the asset
In mathematically,
= Book value - fair value
= $6.5 million - $4.0 million
= $2.5 million
2. In this case, the sum of future cash flows is exceeded than the book value. So, no impairment loss would be recognized i.e zero amount
