Answer:
GlobalTech Advertising Inc.
1. Pat leads the sales force to achieve GlobalTech Advertising Inc.'s sales goals for the quarter
Pat is a first-line manager.
2. Rick develops GlobalTech Advertising Inc.'s human-resources policies
Rick is a top manager.
3. Daisy is the foreperson of the warehouse and ensures products are loaded effectively
Daisy is a team leader.
4. Ruth is the art department head and supervises the art staff.
Ruth is a team leader.
5. Gary analyzes the national sales forecasts of Yellow Pages directories and develops projections on long- term industry growth.
Gary is a team leader.
6. Greg is the national sales manager and coordinates the activities of his first-line managers.
Greg is a middle manager.
7. Although he can't fire or discipline team members. Mike is in charge of making sure the team meets its production goals.
Mike is a team leader.
8. Nancy is the go-to person when the teams needs to coordinate their work or they have conflicts arise.
Nancy is the first-line manager.
Explanation:
a) Data:
Levels of management Managerial Challenges
Top manager Long-term decisions, organization-wide
Middle manager Policy and Plan Implementation, Supervision
and Coordination of first-line managers
First-line manager Short-term operating decisions, tasks direction
Team leader Facilitating team activities
b) The level of a manager can be determined by the managerial challenges she faces, as classified above.
